Returns, Exchanges and Shipping

Returns and Exchanges

Our policy is for REPLACEMENT ONLY, NO REFUNDS.  Product/s that arrive damaged or have manufacturing defects may be returned for a replacement after RETURN AUTHORIZATION is granted. Return Authorizations for replacement requests must be made within 14 days from receipt of product.  If 14 days have gone by since your purchase has been delivered, unfortunately we cannot offer you a no charge replacement.  No refunds are extended as all our products, fabrics, pillows and wallpaper are all made-to-order.

To be eligible for a replacement, your item must be unused and in the same condition that you received it, so that Laughing Gull Hill can determine the credibility of the defect or damage. It must also be in the original packaging. Photos of the defects will be requested as part of the Return Authorization process.

Additional non-returnable items:

Gifts and Gift cards

Gifts received as orders made by someone other than you cannot be returned except for defective or damaged product/s and we will replace the product/s originally ordered.

To complete your exchange, we require that you notify Laughing Gull Hill by emailing hello@laughinggullhill.com for RETURN AUTHORIZATION.  A receipt or proof of purchase is required with the exchange.

Once approval is granted, please return item to P.O. Box 102, Cotuit MA. In some instances, a physical address will be provided if your shipper will not deliver to a Post Office Box. Email hello@laughinggullhill.com for a physical address. Please do not send your purchase back to Laughing Gull Hill or the manufacturer without going through the Return Authorization process.

Exchanges or Potential Refund (if applicable)

Once your authorized return is received and inspected, we will send you an email to notify you that we have received your item/s and whether they meet the inspection criteria for approval or rejection of your return for replacement.

When your authorized return is approved, a replacement order for your defective product/s or incorrect product/s will be processed and we will notify you of expected delivery. In the event we cannot replace the defective product/s or product sent in error an applicable credit will automatically be applied to your credit card or original method of payment, within 10 business days. It’s our goal to rectify the error as efficiently as possible and we will make every effort to provide a mutually agreeable solution.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.

Then contact your credit card company; it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@laughinggullhill.com.

Sale items (if applicable)

Same Replacement Only terms apply for sale items. Please follow process for Return Authorization as outlined above.

 

Shipping Fees:

Laughing Gull Hill ships all our products via UPS. These charges are calculated for you, the customer at checkout. If you are a Trade or Stocking account and would like to have your order shipped on your UPS shipping account or any other Shipper, please provide that information on your Trade  Account sign up form available at www.laughinggullhill.com/pages/trade. Laughing Gull Hill will cover the cost of Return Replacement Orders with prior approval as outlined above.